Service Delivery Policy
Effective date: August 22, 2026
NBH Partners BPO sells professional and digital services. Unless a package expressly states otherwise, purchases are fulfilled remotely and no physical goods are shipped.
1. Order Confirmation
After checkout, the customer receives an order confirmation through WooCommerce. The order identifies the purchased package and payment status.
2. When Delivery Begins
Work can begin after payment is confirmed and after we receive the information, content, access, files, instructions, and approvals reasonably required for the purchased service. If required information is missing, the delivery timetable starts when those requirements have been received.
3. Delivery Method
Deliverables may be provided by email, secure download, shared workspace, website deployment, remote system access, cloud storage, video call, project platform, or another digital method appropriate to the service.
4. Package Timelines
Different services require different production times. Any timetable stated in the package description, order confirmation, proposal, statement of work, or project communication applies to that order. Where no fixed completion date is stated at checkout, we will confirm the practical timetable after reviewing the requirements.
5. BPO and Monthly Service Packages
BPO packages purchase the service capacity described for the stated service period. Onboarding, access setup, workflow documentation, and training may be required before full operational work begins. Unused time does not automatically roll over unless agreed in writing.
6. Client Delays
If a customer delays access, content, feedback, approval, or instructions, scheduled work may be paused or moved to the next available production window. Client-caused delay does not constitute non-delivery of work already completed or capacity already reserved.
7. Completion and Acceptance
A service is considered delivered when the agreed deliverable has been supplied, deployed, made accessible, or the purchased service period has been provided, subject to any included revision or correction rights described in the package.
8. Delivery Problems
If you believe an order has not been delivered as agreed, contact us promptly through our Contact page with the order number and details of the issue so we can investigate.
NBH Partners BPO
Paris, France
nbhpartnersbpo.com