Refund & Cancellation Policy
Effective date: August 22, 2026
NBH Partners BPO provides digital, professional, outsourcing, creative, operational, educational, and related service-based solutions. Because our services involve the allocation of professional time, resources, planning, research, production, and/or immediate commencement of work, payments are generally non-refundable once work has begun, except where a refund is required by applicable law.
1. Service Payments Are Generally Non-Refundable
By purchasing a service from NBH Partners BPO, you acknowledge that your payment secures professional time, resources, and delivery capacity.
Once work on the purchased service has commenced — including planning, research, account setup, design, development, editing, configuration, consultation, administrative work, project preparation, or any other part of the agreed service — the payment becomes non-refundable, except where applicable law requires otherwise. A change of mind after work has started does not create a right to a refund.
2. Immediate Start of Services
By completing payment and expressly requesting that NBH Partners BPO begin work immediately, you request performance of the service before the expiry of any statutory cancellation or withdrawal period that may otherwise apply.
Where permitted by applicable law, you acknowledge that once the service has been fully performed, you may lose any statutory right to withdraw. If mandatory consumer law gives you a valid withdrawal right after work has started, you may remain responsible for the proportion of the service already performed.
3. Completed Services
Once a service, project, milestone, consultation, digital deliverable, or agreed scope has been fully delivered, no refund will be issued except where required by applicable law.
Completed work can include website or software development; website updates or maintenance; BPO and administrative services; customer-support or operational work; research and lead-generation work; creative editing and content production; digital designs and files; educational materials and tools; consultations; setup, configuration, or implementation services.
4. Deposits and Advance Payments
Deposits, retainers, reservation fees, and advance payments may be used to reserve personnel, production capacity, or project time. Once resources have been reserved or work has begun, those payments are non-refundable except where required by law or where a different arrangement was confirmed by NBH Partners BPO in writing before payment.
5. Client Delays or Missing Information
Refunds are not provided for delays caused by the client, including failure to provide content, login credentials, approvals, feedback, files, business information, access to required platforms, instructions, or other materials required to complete the work. A delayed project does not cancel payment obligations for work already reserved or performed.
6. Changes to Scope
Requests outside the purchased service or agreed scope may require additional payment. A disagreement concerning additional work does not create a refund right for work already commenced or completed under the original scope.
7. Revisions and Dissatisfaction
Where revisions are included in the purchased package, NBH Partners BPO will provide those revisions according to the agreed scope. A request for revisions does not automatically create a right to a refund. Subjective dissatisfaction alone does not entitle a customer to a refund where the service has been performed substantially in accordance with the agreed description and scope, subject to mandatory consumer rights.
8. Third-Party Costs
Amounts paid to third parties are not refundable by NBH Partners BPO. This can include hosting, domain registration, software licences, advertising costs, premium plugins, APIs, stock assets, subscriptions, platform fees, payment-processing charges, and other third-party services. Any refund relating to such charges is governed by the third party’s terms.
9. Duplicate or Incorrect Charges
If you believe you were charged more than once for the same purchase, contact us promptly. Verified duplicate charges caused by a payment-processing or technical error will be corrected.
10. Services We Cannot Deliver
If NBH Partners BPO accepts payment but determines that it cannot provide the purchased service, we may offer an alternative service, account credit, rescheduling, or a refund for the portion of the service not provided. This does not apply where delivery becomes impossible because the client fails to provide required information, access, cooperation, or approvals.
11. Chargebacks and Payment Disputes
Customers should contact NBH Partners BPO before initiating a chargeback or payment dispute so genuine billing concerns can be investigated. Fraudulent, abusive, or unjustified disputes may be challenged using order records, accepted terms, communications, project files, work records, and evidence of services delivered.
12. Statutory Consumer Rights
Nothing in this policy excludes or restricts consumer rights that cannot legally be excluded. Where mandatory consumer-protection law applies, those statutory rights take priority over any conflicting provision of this policy.
13. Contact
Questions concerning payments, cancellations, billing, or this policy should be sent through our Contact page.
NBH Partners BPO
Paris, France
nbhpartnersbpo.com